Some of my recent comments about informal learning (including one about the value of conversations around the water cooler) have found their way into Geri Stengel’s column about the outsourcing of customer service.
Read the entire article here: http://www.forbes.com/sites/geristengel/2012/12/05/outsourcing-customer-service-may-be-penny-wise-and-pound-foolish/.
Here are links to copies of the slides from my presentation at e.Scape–The Conference on Knowledge, Teaching, and Technology at Concordia University.
- Transitioning from In-Class to Online Learning: An Overview for Instructors (Thursday, April 4, 10:00 am) click here.
- Transitioning from In-Class to Online Learning: An Overview for Instructors (Thursday, April 4, 4:30 pm) click here.
- What the Evidence Says about Teaching Online (Friday, April 5, 9 am) click here.
Follow this link to the handout for A Model for Measuring and Evaluating Informal Learning, presented at the 2013 Academy of Human Resource Development Conference in the Americas.
“paints a picture of the evolving profession of training and development through reports of three areas of research. The first report summarizes the research on one of the hottest areas of learning today—informal learning. What roles do trainers play? The second report presents results of a CSTD-sponsored study on the role of the performance consultant— the person who serves as the link between training groups and the groups they support. The third report presents results on how customers view training.”
To see the handout, visit this link: http://education.concordia.ca/~scarliner/handout-cstd-research.pdf
This session explored the following:
“On the one hand, the field of technical communication existed long before the dot com bubble and the recent economic crisis. On the other hand, both have had a profound effect on the communication industry in general, and technical and professional communication in particular. This presentation explains how-and what it means moving forward.
Specifically, this presentation places the current situation of the field into a broader perspective of our history, describes the opportunity presented to technical communicators by the economic downturn and the return (we hope) to worldwide economic prosperity, identifies specific projects occurring around the globe that could reshape and strengthen the technical communication brand, and explains how unity of vision about technical communication is central to all of these efforts.”
To see the visuals, visit http://education.concordia.ca/~scarliner/brand-of-tc-handout.pdf.
Here is a link to the slides from my keynote presentation at eLearn 2012 in Montreal, Really Ready for Prime Time? A Framework for Considering the Practical Challenges Facing “Game-Changing” Educational Technologies.