CV

Experience | Education | Credentials | Honors | Research Funding | Publications | Graduate Student Supervision | Service

Experience

Academic Positions

Concordia University.  Department of Education, Graduate Program in Educational Technology.  Montreal, Canada.  Professor (since 2016). Associate Professor (tenured) (2007-2016).  Assistant Professor (2003- 2007).

Administrative appointments: Interim Department Chair (2017-2018); Provost’s Fellow for Digital Learning (2012-2016); Director of the Education Doctoral Program (2011-2016).

City University of Hong Kong.  Department of English and Communication. Visiting Assistant Professor (2002-2003 as well as summer, 2001).

Bentley College. Waltham, Massachusetts. Assistant Professor. Department of English (1999-2001). Department of Information Design and Corporate Communication (2001-2002).

University of Minnesota. St. Paul, Minnesota. Department of Rhetoric. Visiting Assistant Professor (full-time 1998-1999, part-time 1997-1998).

Southern Polytechnic State University. Marietta, Georgia. Department of Humanities and Technical Communication. Assistant Professor of Technical Communication (1995-1996), Adjunct Instructor (1992-1996).

University of California at Santa Cruz. 1993-1994. Taught seminars on marketing communications, information design, and evaluation of communication products for the certificate program in publications management.

Industry Positions

Carliner & Company. Founding Partner (since 1998 and 1992 – 1995).  Provide consulting on strategic planning and evaluation issues, high-level custom design services, and workshops.  Clients include Alltel Wireless, Boston Scientific, Bronx Zoo, Microsoft, Montreal Holocaust Memorial Centre, Montreal Jewish Hospital, PwC, ST Microelectronics, Turkish Management Centre, and several US and Canadian government agencies.

Fredrickson Communications, Inc. Minneapolis, Minnesota. Executive Vice-President (1995-1998). Provided consulting services to clients, including: strategic planning for publications and training departments; skills planning; project design; and project evaluation. Also taught seminars on information design, communication technology, department management, and project evaluation. Clients included 3M, Guidant Corporation, Hermes Software, and IBM.

IBM Corporation. 1980-1992. Positions included:

  • Advisory Marketing Programs Administrator. Customer Education Business Unit. Atlanta, GA (1988-1992).
  • Education Development Administrator. Technical Education.  Atlanta, GA (1986-1988).
  • Senior Associate Information Developer. Manufacturing Training. Rochester, MN (1984-1986).
  • Associate Information Developer. Information Development. Rochester, MN (1980-1984).

Education

Ph.D. Georgia State University.  Instructional Technology.

Dissertation: “Every Object Tells a Story: A Grounded Model of Design for Object-Based Learning in Museums.”

Master’s. University of Minnesota—Twin Cities. Technical Communication.

B.A. Carnegie Mellon University. Economics, Professional Writing, Public Policy and Management (minor in Administration and Management Science).

Credentials

Certified Training and Development Professional.  Received from the Canadian Society for Training and Development.  Since 2004.

Honors

Article of the Year for Technical Communication at the Crossroads. Intercom magazine (magazine of the Society for Technical Communication), 2015.

Ken Rainey Award for Excellence in Research.  Society for Technical Communication.  2014.

Alumni Teaching Award. Concordia University Alumni Association, 2014.

Jay R. Gould Award for Excellence in Teaching.  Society for Technical Communication, 2014.

Provost’s Circle of Excellence. Concordia University. 2011.

Award of Excellence. International Technical Publications Competition—Books Category. 2010. Best of Show and Award of Distinguished Technical Communication for Books. Technical Publications Competition of the Atlanta Chapter of Society for Technical Communication. 2010. For The e-Learning Handbook: Past Promises, Present Challenges.

Issue of the Year—Special Issue of Technical Communication on Electronic Performance Support Systems. (Guest editor.) 2002 Frank R. Smith Technical Communication Outstanding Article Competition. 2002.

Best of Show – Outstanding Article of the Year. 2001 Frank R. Smith Technical Communication Outstanding Article Competition. 2001

Best of Show — Outstanding Article of the Year. 2000 Frank R. Smith Technical Communication Outstanding Article Competition. 2000.

Fellow, Society for Technical Communication. 2000

Keith Wharton Award for Excellence in Teaching. Rhetoric’s Association for Student Technical Communicators. University of Minnesota. 1999.

Kappa Delta Pi (honor society for education students). 1989.

Award of Distinguished Technical Communication for “Audiovisual Words: The Scriptwriter’s Tools.” 1987 Technical Communication Best Article Competition. 1987.

Research Funding

External Research Grants

Concordia University and Marianopolis College. (2017.) (Translation: – ‘Bring It to Them: A New Approach to Professional Development on Teaching and Learning for Universities and Cegeps’) L’Entente Canada-Quebec program of the Ministere de l’Education et de l’Enseignement Superieur.. (Primary investigator for an institutional grant.) $CDN 57,899.

Davidson, A.L., Cucinelli, G., Carliner, S, Light, E. & Oostveen, R. (2016.) Exploring the potential of the digital “maker:” Movement for authentic learning. Social Sciences and Humanities Research Council of Canada Insight Development Grant. $CDN $62,289

Carliner, S., Davidson, A. L. & Devey, P. (2010.) Survey of perceptions of e-books in higher education. KnowledgeOne.

Carliner, S. (2005.) A genre-based approach to best practices in online communication for the workplace. Social Sciences and Humanities Research Council of Canada. $CDN $58,138.

Boswood, T., Carliner, S. and Davison, R. (2003.) Brochureware: Design, copywriting and usability issues in an emerging genre of online communication. Hong Kong University Grants Council. $HK 190,495.

Carliner, S. (2001.) What do we manage: a survey of the management portfolios of larger technical communication departments. Society for Technical Communication Research Grant. $US 9960.

Internal Research Grants

Hebblewaite, S., Reilly, R., Yuen, F., Sawchuk, K., Dyer, L., Timm-Botos, J., Carliner, S., Paterson, S., & Poteete, A. Qualitative Research Working Group. CISSC Interdisciplinary Working Group. $1,500.

Carliner, S. (2009.) What Are Customers’ Perceptions of Training and What Drives Those Perceptions. Concordia University Seed Funding Program (Individual Stream.) $6,998. Completion: May 31, 2010.

Carliner, S. (2008.) ETEC@40: The Impact of Educational Technology Research and Theory in Practice. Concordia University Faculty of Arts and Science Aid to Research Related Events, Publication, Exhibition and Dissemination Activities. $1,000. Completion: August 31, 2009.

Carliner, S. (2004.) We Are What We Measure: Towards Quality Metrics for Learning and Communication Products Used in the Workplace. Concordia University Faculty of Arts and Science General Research Fund. $5,000. Completion: December 31, 2004.

Carliner, S. (2001.) Bentley College. Case Study of an Information Design and Development Project. Summer Research Grant. $3,000. Completion: September 15,2001.

Carliner, S. (2001.) Bentley College. Travel Grant. $1,120. Completion: August 10,2001.

External Research Contracts

Carliner, S. (2013-). Research Director, Lakewood Media (publisher of Training magazine and producer of the Training and Online Learning Conferences)
Carliner, S. (2011-2015). Editor-in-Chief, IEEE Transactions on Professional Communication. Institute for Electical and Electronic Engineers.  .

Carliner, S. (2009). Clear Billing Statements and Confirmations. Name of corporation withheld at its request. Completion: First quarter 2010.

Carliner, S. (2009). Producing the Materials for the Online Course, Voyage to the Sun. Wildlife Conservation Society, Bronx Zoo. Completion: November 2009.

Carliner, S. (technical primary investigator) and Johnston, L. (administrative lead primary investigator). (2008). Small knowledge exchange Work and Learning Knowledge Centre of the Canadian Council on Learning.. Completion: May 2008.

Carliner, S. (2006). Research Fellow. Responsibilities: coordinating the second ASTD Research-to-Practice Conference-within-a-Conference and a series of webcasts aimed at higher education. American Society for Training and Development. Completion: June 2006.

Carliner, S. (2005). Revising the strategic plan for e-learning. Canada Revenue Agency. Completion: March 2006.

Johnston, L., Ally, M, and Carliner, S. (2005). Field review of the literature in workplace learning and performance. Canadian Centre for Learning. Completed: December 2005.

Carliner, S. (2005). Research Fellow. Responsibilities: coordinating a higher education program for ASTD. American Society for Training and Development Completion: June 2005.

Carliner, S. (2004). Ten lessons in support of Canada’s participation in EXPO 2005. Optimum Communications (on contract to Heritage Canada.) Completed: January 2005.

Carliner, S. (2004). Developing a staffing plan for the proposed scientific Learning and Knowledge Group. Name of organization withheld.Completed: December 2004.

Peer-Reviewed Publications (Journal Articles, Book Chapters, Papers in Peer-Reviewed Conference Proceedings)

Carliner, S. (In preparation.) Distance education in the corporate sector. In Diehl, W., Moore, M. G., & Qayyum, A. (eds.) Handbook of Distance Education (4th ed.), New York, NY: Routledge

Price, D.W., Carliner, S., & Chen, Y. (In preparation.) Independent learning standard for e-learning standards.  Bloomington, IN: Association for Educational Communication and Technology.

Carliner, S. (In press.) Informal learning. In Brown, K. (ed.) Cambridge Handbook of Human Resource Development, Cambridge, UK: Cambridge University Press

Carliner, S., Castonguay, C., Sheepy, E., Ribeiro, O., Sabri, H., Saylor, C. & Valle, A. (2015). The Job of A Performance Consultant: A Qualitative Content Analysis of Job Description, European Journal of Training and Development, 39(6), 458-483.

Carliner, S., Qayyum, A., & Sanchez-Lozano, J.C. (2014.)   What measures of productivity and effectiveness do Technical Communication managers track and report? Technical Communication.

Carliner, S., Jong, S., & Pohland, L. (2014.) Certification and its implications to the academic community in Technical Communication. Programmatic Perspectives, 6(2).

Carliner, S. (2014). Human Performance Technology and HRD. New Directions for Adult and Continuing Education, 2014(1).

Carliner, S. (2012.) Certification and the branding of HRD. Human Resource Development Quarterly, 23(3), 411-419.

Carliner, S. (2012.) Using business models to describe Technical Communication groups. Technical Communication, 59(2), 124-147.

Carliner, S. (2012.) Different approaches to similar challenges: An analysis of the occupational cultures of the disciplines of technical communication and training. IEEE Transactions on Professional Communication, 55(2), 160-174.

Carliner, S. (2012.) The three approaches to professionalization in Technical Communication. Technical Communication, 59(1), 49-65.

Carliner, S., Coppola, N., Grady, H., & Hayhoe, G. (2011.)What does the Transactions publish? What do Transactions’ readers want to read? IEEE Transactions on Professional Communication, 54(4). 341-359.

Carliner, S. & Bakir, I. (2010.) Trends in spending on training: An analysis of the 1982 through 2008 TRAINING Annual Industry Reports. Performance Improvement Quarterly, 23(3), 77–105.

Osana, H. P., Carliner, S., Jabbour, G. W., & Desrosiers, C. (2010.) ’Rithmetic and readiness: Exploring the effects of meaningful professional development on three elementary mathematics teachers. Journal of Applied Research on Learning. 3(Article 8). Viewed at http://www.ccl-cca.ca/pdfs/JARL/Jarl-Vol3Article8.pdf. Visited September 26, 2010.

Carliner, S., Legassie, R., Belding, S., MacDonald, H, Ribeiro,O, Johnston, L, MacDonald, J, &Hehn, H. (2009.) How research moves into practice: A preliminary study of what training professionals read, hear, and perceive. Canadian Journal of Learning and Technology, 35(1). Published online at http://www.cjlt.ca/index.php/cjlt/article/view/510/240. Visited October 18, 2009.

Araki, M. & Carliner, S. (2008.) What the literature says about using game worlds and social worlds in cyberspace for communicating technical and educational content. Technical Communication, 55(4), 351-260.

Carliner, S. (2005.) Commentary: Assessing the current status of electronic portfolios. Canadian journal of learning and technology, 31(3), 121-132.

Carliner, S. & Boswood. (2004.) Genre: A useful construct for researching online communication for the workplace. Information Design Journal. + Document Design, 14(2), 117-129.

Carliner, S. (2004.) Business models for training and performance improvement departments. Human Resource Development Review, 3(3), 275-293.

Carliner, S. (2004.) What do we manage? A survey of the management portfolios of large technical communication departments. Technical Communication, 51(1), 45-67.

Carliner, S. (2003.) Ethics and the marketing of technology for training and performance improvement: A commentary. Performance Improvement Quarterly, 16(4), 94-106.

Carliner, S. (2003.) Characteristic-based, task-based, and results-based: the three value systems for assessing professionally produced technical communication products. Technical Communication Quarterly, 12(1), 83-100.

Carliner, S. (2002.) Introduction to the special issue of technical communication on designing electronic performance support systems. Technical Communication, 49(4), 399-404.

Carliner, S. (2002.) Choices and challenges: design considerations for electronic performance support systems. Technical Communication, 49(4), 411-419.

Carliner, S. (2001.) Administering distance courses taught in partnership with other institutions. Online journal of distance learning administration, 4(2). Published online at: http://www.westga.edu/~distance/odjla/summer42/carliner42.html. Visited October 18, 2009.

Carliner, S. (2001.) Emerging skills in technical communication: the information designer’s place in a new career path for technical communicators. Technical Communication, 48(2), 156-175.

Carliner, S. (2001.) Modeling information for three-dimensional space: lessons learned from museum exhibit design. Technical communication, 48(1), 66-81.

Carliner, S. (2000.) Physical, cognitive, and affective: a three-part framework for information design, Technical communication,  47(4), 561-576.

Carliner, S. (2000.) Taking cues from the culture: the case of network earth. Journal of Business and Technical Communication, 14(2), 83-100.

Carliner, S. (1999.) My year of retooling from practicing professional to tenure-track professor.Proceedings of the International Professional Communication Conference.  IEEE Professional Communication Society.  New Orleans, LA.  September 9, 1999.281-288.

Carliner, S. (1999.) Towards a more international union: the experience of establishing professional organizations for technical communicators in Europe and the Middle East. Proceedings of the International Professional Communication Conference.  IEEE Professional Communication Society.  New Orleans, LA.  September 9, 1999. 159-164.

Carliner, S. (1999.) Using qualitative research techniques to learn the cultural language. Proceedings of the International Professional Communication Conference.  IEEE Professional Communication Society.  New Orleans, LA.  September 8, 1999.21-28.

Carliner, S. (1999.) Knowledge management, intellectual capital, and technical communication. Proceedings of the International Professional Communication Conference.  IEEE Professional Communication Society.  New Orleans, LA.  September 8, 1999. 85-92.

Carliner, S. (1998.) Business objectives:  A key tool for demonstrating the value of technical communication products. Technical Communication, 45(3), 380-384.

Carliner, S. (1998.)  How designers make decisions:  a descriptive model of instructional design for informal learning in museums.  Performance Improvement Quarterly, 11(2), 72-92.

Carliner, S. (1997) Demonstrating the effectiveness and value of technical communication products and services: a four-level process.  Technical Communication,  44(3), 252-265.

Carliner, S. (1997.) The inspirational power of museums. Kappa Delta Pi Record,  33(4), 150-152.

Carliner, S. (1996.)  Evolution-revolution:  toward a strategic view of technical communication.  Technical Communication,  43(3), 266-276.

Carliner, S. (1995.)  Finding a common ground:  what STC is and should be doing to advance education in information design and development. Technical Communication,  42(4).

Bell, P, Bradley, C. & Carliner, S.(1994). Documentation entry. In Encyclopedia of software engineering.  Englewood Cliffs, NJ:  John Wiley & Sons.

Carliner, S. (1992.)  What you should get from a professionally oriented master’s degree program in technical communication.  Technical communication. 39(2).

Carliner, S. (1990). 25 suggestions for the trainer-turned-CBT author.  In R. Franzrep (ed). 1990  training and development yearbook.  New York:  Prentice-Hall.**

Carliner, S. (1987).  Audiovisual words:  The scriptwriter’s tools.  Technical Communication,  34(2).

Carliner, S. (1987). Lists: The ultimate organizer for engineering writers.  IEEE transactions on professional communication,  30(4).

Carliner, S. (1985).  Help on a shelf:  Developing a customer service manual.  Technical Communication,  32(2).

Books and Monographs

Carliner, S. & Driscoll, M. (In press.) An Overview of Training and Development. Minneapolis, MN: Lakewood Media.

Carliner, S. (2012.) Training Design Basics (2nd ed.). Alexandria, VA. ATD Press.

Carliner, S. (2012.) Informal Learning Basics. Alexandria, VA. ASTD Press.

Carliner, S. & Shank, P. (2008.) The e-Learning HandbookPast Promises, Present Challenges. San Francisco: Pfeiffer.

Carliner, S., Ally, M, Zhao, N., Bairstow, L., Khoury, S., and Johnston, L. (2006.) A Review of the State of the Field of Workplace Learning: What We Know and What We Need to Know about Competencies, Diversity, e-Learning, and Human Performance Improvement.  Toronto: Canadian Society for Training and Development.

Carliner, S. (ed.) (2006.) Proceedings of the 2006 American Society for Training and Development (ASTD) Research-to-Practice Conference-within-a-Conference.  Alexandria: ASTD Press.

Carliner, S., Verkens, J. P., & de Waele, C.A.E. (2006.) Information and Document Design: Variety on the Research. Amsterdam: John Benjamins.

Carliner, S. & Sugrue, B. (eds.) (2005.) Proceedings of the 2005 American Society for Training and Development (ASTD) Research-to-Practice Conference-within-a-Conference.  Alexandria: ASTD Press.

Driscoll, M. &  Carliner, S. (2005.) Advanced Web-Based Training: Adapting Real World Strategies in Your Online LearningSan Francisco: Pfeiffer.

Carliner, S. (2004.) An Overview of Online Learning (2nd edition). Amherst: HRD Press.  (First edition published 1999.)

Carliner, S. (2003.) Training Design Basics. Alexandria: American Society for Training and Development Press.

Carliner, S. (2002.) Designing e-Learning. Alexandria: American Society for Training and Development Press.

Barnum, C. M. & Carliner, S. (eds.) (1993.) Techniques for Technical Communicators. New York: Macmillan. 

Carliner, S. (1985).  Video writer. IBM Technical Report.Rochester, MN: IBM Corporation.

Carliner, S. (1984).  Problem Determination:  Helping Customers Help Themselves.  IBM technical report 07.793. Rochester, MN: IBM Corporation.

Other Publications

Carliner, S. (Forthcoming.) Client service: The essence of the technical communication business. Intercom, 64(9).

Carliner, S. (Forthcoming.) Communicating with Canada, Europe’s newest trading partner, TCWorld (July 2017), 36-39.

Carliner, S. (2017.) What does the skills and innovation budget hold for professionals who develop skills? Institute for Performance and Learning blog, April 13, 2017. Viewed at https://performanceandlearning.ca/skills-innovation-budget/. Visited May 21, 2017

Carliner, S. & Price, D. W. (2017.) BYOD at work, Training, 54(1), 106-110.

Carliner, S. (2017.) Informal learning. In Reiser, R. & Dempsey, V. (eds.) Trends and Issues in Instructional Design (4th ed.), Pearson.

Carliner, S. (2016.) Secrets of star training consultants Training, 53(1), 108-112

Carliner, S. (2015.)  Technical communication a crossroads, Intercom, 62(10), 6-11.

Boettger, R., Friess, E., & Carliner, S. (2015.) Update to who says what to whom? Assessing the alignment of content and audience between scholarly and professional publications in Technical Communication (1996-2013) Proceedings of ProComm 2015. Piscataway, NJ: IEEE Professional Communication Society.

Carliner, S., Chen, Y., di Guiseppi, M., Garcia-Martinez, S. & Davidson, A. L. (2015.) Perceptions and e-textbooks: Insights into challenges faced by publishers, Proceedings of ProComm 2015. Piscataway, NJ: IEEE Professional Communication Society.

Carliner, S. (2015) Moving from the classroom online: An interim report on strategies for digitizing the curriculum, Proceedings of ED-MEDIA 2015, Waynesville, NC: Association for the Advancement of Computing in Education.

Price, D. & Carliner, S. (2015) How constructivist is that? The mental models of enterprise systems and their impacts on learning designs, Proceedings of ED-MEDIA 2015, Waynesville, NC: Association for the Advancement of Computing in Education.

Carliner, S. (2015) Flipping an introductory, graduate-level instructional design course: A teaching case, Proceedings of ED-MEDIA 2015, Waynesville, NC: Association for the Advancement of Computing in Education.

Carliner, S. (2015) A typology of conference programs, Proceedings of the 2015 Canadian Association for the Study of Adult Education Conference. Ottawa, ON: Canadian Association for the Study of Adult Education.

Bernard, C. & Carliner, S. (2015.) The job lifecycle framework of informal learning, Proceedings of the 2015 Canadian Association for the Study of Adult Education Conference. Ottawa, ON: Canadian Association for the Study of Adult Education.

Driscoll, M. & Carliner, S. (2015.) Training and Development in hopeful but challenging times: An analysis of material published in T&D in the 1970s and 1980s, Proceedings of the 2015 Canadian Association for the Study of Adult Education Conference. Ottawa, ON: Canadian Association for the Study of Adult Education.

Carliner, S. (2014) Certification of instructional designers in educational technology. In Spector, M., Johnson, T., Ifenthaler, D., Savenye, W., & Wang, M. (eds.) Encyclopedia of Educational Technology, Thousand Oaks, CA.

Carliner, S. & Hamlin, R. G. (2014.) Certification of HRD professionals. In Rocco, T., Roth, E. & Poell, R. Companion to Human Resource Development. New York: Routledge, pp. 343-366..

Carliner, S. (2014.) Chapter 8: Technical Communication. In Bhatia, V. & Bremner, S. (eds.) The Routledge Handbook of Language and Professional Communication. London, UK: Routledge, 99-111.

Carliner, S. (2014.) Chapter 31: Credentialing of communication professionals. In Bhatia, V. & Bremner, S. (eds.) The Routledge Handbook of Language and Professional Communication. London, UK: Routledge, 521-530

Davidson, A. L, & Carliner, S. (2013.) Recent research on e-books. In Spector, J. M., Merrill, M. D., Elen, J., & Bishop, M. J. (eds.) Handbook of Research on Educational Communications and Technology. New York: Springer Academic.

Carliner, S. (2013.) What does certification mean to academic programs in Professional and Technical Communication? 2013 International Professional Communication Conference. IEEE Professional Communication Society. Vancouver, BC. July 16, 2013.

Davidson, A.L. & Carliner, S. (2013.) Characteristics of effective e-textbooks: Lessons from the literature. 2013 International Professional Communication Conference. IEEE Professional Communication Society. Vancouver, BC. July 16, 2013.

Price, D. W., Carliner, S., Devey, P., & Cerna, N. (2013.) Implementing an online undergraduate course in educational writing. 2013 International Professional Communication Conference. IEEE Professional Communication Society. Vancouver, BC. July 16, 2013.

Carliner, S. (2013.) Promoting practice: Preparing a case study or tutorial for the IEEE Transactions on Professional Communication. 2013 International Professional Communication Conference. IEEE Professional Communication Society. Vancouver, BC. July 15, 2013.

, N., & Carliner, S. (2013.) Resonance or misalignment: A Study of the academic-practitioner border in the Body of Knowledge for Technical Communication. 2013 International Professional Communication Conference. IEEE Professional Communication Society. Vancouver, BC. July 15, 2013.

Carliner, S. (2013.) A model for measuring and evaluating informal learning. Proceedings of the 2013 Academy of Human Resource Development Research Conference in the Americas. Paul, MN: Academy of Human Resource Development.

Carliner, S., Castonguay, C., Ribeiro, O., Sabri, H., Saylor, C., Sheepy, E., & Valle, A. (2013). What is the job description of the performance consultant? An analysis of job descriptions. Proceedings of the 2013 Academy of Human Resource Development Research Conference in the Americas. Paul, MN: Academy of Human Resource Development.

Carliner, S. (2011.) A taxonomy of technology: A tool for preparing students for internal communications contexts of organizations. Proceedings of the IPCC 2011. Piscataway, NJ: IEEE Professional Communication Society.

Coppola, N. & Carliner, S. (2011) Is our peer-reviewed literature sustainable? Proceedings of the IPCC 2011. Piscataway, NJ: IEEE Professional Communication Society.

Conklin, J., Hayhoe, G., de Jong, M., Hart, H. & Carliner, S. (2011.) Narratives over numbers: Why qualitative research is essential. Proceedings of the 58th Society for Technical Communication Annual Conference. Arlington, VA: Society for Technical Communication.

Carliner, S. (2011.) Bridging research and practice: An interim report on 5 Pilot projects. Proceedings of the 2011 Academy of Human Resource Development Research Conference in the Americas. St Paul, MN: Academy of Human Resource Development.

Carliner, S. (2011.) Certification and the branding of HRD. Proceedings of the 2011 Academy of Human Resource Development Research Conference in the Americas. St Paul, MN: Academy of Human Resource Development.

Carliner, S. & Bernard, C. (2011.) An integrative review of literature on the perceptions of HRD. Proceedings of the 2011 Academy of Human Resource Development Research Conference in the Americas. St Paul, MN: Academy of Human Resource Development.

Carliner, S. (2010.) The possible impacts of e-books on learning: A systemic analysis. Proceedings of ED-MEDIA 2010, Hampton, VA: Association for the Advancement of Computers in Education.

Carliner, S. (2010.) Developing the business case for a major e-learning courseware or infrastructure project. Proceedings of ED-MEDIA 2010, Hampton, VA: Association for the Advancement of Computers in Education.

Carliner, S. (2010.) Two applications of learning objects: An analysis using the Unified Theory of Acceptance and Use of Technology. Proceedings of ED-MEDIA 2010, Hampton, VA: Association for the Advancement of Computers in Education.

Carliner, S. (2010.) Enterprise learning technology and the work of training and development professionals. Proceedings of the 2010 Canadian Association for the Study of Adult Education Annual Conference.

Carliner, S. (2010.) Conducting research across occupational cultures: Lessons from the field. 2010 Proceedings of the 2010 Canadian Association for the Study of Adult Education Annual Conference.

Carliner, S.(2010.) Possible Impacts of the new popularity of e-books on higher education. Proceedings of INTED2010.

Carliner, S. (2010.) Teaching writing in the professions online: A case study. Proceedings of INTED2010.

Carliner, S. (2009.) Chapter 1: Computers and technical communication in the 21st In Spilka, R. (ed.) Digital literacy for technical communication:  21st century theory and practice. Mahwah, NJ: Lawrence Erlbaum Associates, 21-50.

Carliner, S. (2009.) Chapter 11: Culture conflicts in demonstrating the value of HRD. In Hansen, C. & Lee, Y. (eds.) The Cultural Context of Human Resource Development. New York, NY: Palgrave Macmillan, 179-198.

Carliner, S. & Driscoll, M. (2009.) Who’s creating the e-learning? Paradigms for content creation that exclude the instructional designer. Michael Allen’s e-Learning Annual. San Francisco, CA: Pfeiffer.

Carliner, S. (2008.) A holistic framework of instructional design for e-learning. In Carliner, S. & Shank, P. (eds.) The e-Learning Handbook: Past Promises, Present Challenges. San Francisco: Pfeiffer. 307-358.

Carliner, S. (2008.) E-Learning: Today’s challenge, tomorrow’s reality. In Carliner, S. & Shank, P. (eds.) The e-Learning Handbook. San Francisco: Pfeiffer. 513-524.

Carliner, S., Ribeiro, O., & Boyd, G. (2008.) Entry on Educational Technology. In Salkind, N. J. (ed.). Encyclopedia of Educational Psychology. Thousand Oaks, CA: Sage Publications.

Aslan, O. & Carliner, S. (2007.) Design models and their implication for interface design of children’s educational software. In Proceedings of E-Learn 2007. Chesapeake, VA: Association for the Advancement of Computers in Education.

Carliner, S. Gordon Mackenzie-style lecture. In Shank, P. (2007.) The E-Learning Idea Book. San Francisco, CA: Pfeiffer.

Barrington, J. & Carliner, S. (2007.) Using grounded theory in faculty development research: What we know now. In Proceedings of the 2007 AERA Annual Meeting. Washington, DC: America Educational Research Association.

Carliner, S. (2007.) Lessons for the design and assessment of informal learning for the workplace from the Indiana State Museum: An experiential activity. Proceeedings of the Academy of Human Resource Development International Research Conference. Academy of Human Resource Development. Bowling Green, OH.   (Published on CD.)

Driscoll, M. & Carliner, S. (2007.) Informal learning: A way to unleash new power from e-learning. In Biech, E. (ed.) 2007 Pfeiffer annual: Training. San Francisco: Pfeiffer. 197-208.

Carliner, S. (2006.) The limitations of research in performance improvement: evidence, implications, and suggestions. In Proceedings of the 2006 European HRD Conference. Tilburg, NL: Tilburg University. (Published on CD.)

Carliner, S. (2006.) Current challenges of research in information and document design. In Carliner, S., Verkens, J. P., and de Waele, C.A.E. (2006.) Information and document design: Variety on the research. Amsterdam, The Netherlands: John Benjamins. 1-24.

Carliner, S. (2005.) Integrating the web into education for technical communication majors: a process-oriented approach. In Day, M. and Lipson, C. Technical communications and the world wide web. Mahwah, New Jersey: Lawrence Erlbaum Associates. 263-284.

Carliner, S. (2002.) A critical look at professional organizations in technical communication. In Savage, Gerald and Teresa Kynell (editors). Power and legitimacy in technical communication: the historical and contemporary struggle for professional status. Amityville, New York: Baywood Press.   137-186.

Carliner, S. (1999.) My year of retooling from practicing professional to tenure-track professor. Proceedings of the International Professional Communication Conference. IEEE Professional Communication Society. New Orleans, LA. September 9, 1999.281-288.

Carliner, S. (1999.) Towards a more international union: the experience of establishing professional organizations for technical communicators in Europe and the Middle East. Proceedings of the International Professional Communication Conference. IEEE Professional Communication Society. New Orleans, LA. September 9, 1999. 159-164.

Carliner, S. (1999.) Using qualitative research techniques to learn the cultural language. Proceedings of the International Professional Communication Conference. IEEE Professional Communication Society. New Orleans, LA. September 8, 1999.21-28.

Carliner, S. (1999.) Knowledge management, intellectual capital, and technical communication. Proceedings of the International Professional Communication Conference. IEEE Professional Communication Society. New Orleans, LA. September 8, 1999. 85-92.

Carliner, S. (1994). What’s ahead in technical communication. In M. Flammia (ed.) Perspectives on the profession of technical communication. Arlington, VA: Society for Technical Communication.**

Carliner, S. (1994). What you should get from a professionally oriented master’s degree program in technical communication. In M. Flammia, (ed). Perspectives on profession of technical communication Arlington, VA: Society for Technical Communication.**

Bell, P, Bradley, C. & Carliner, S.(1994). Documentation entry. In Encyclopedia of software engineering. Englewood Cliffs, NJ: John Wiley & Sons.

Carliner, S. (1991). Lists: the ultimate organizer for engineering writers. In D. Beer. (ed.) Writing and speaking in the professions: a practical anthology. New York: IEEE Press.**

Carliner, S. (1990). 25 suggestions for the trainer-turned-CBT author. In R. Franzrep (ed). 1990 training and development yearbook. New York: Prentice-Hall.**

Carliner, S. (1989.)  25 suggestions for the trainer-turned-CBT author.  Data training 8(5).

Graduate Student Supervision

Jane Hebert-KoufosOne Journey, Two Internships: Designing Adult Learning Programs at Sonomax Hearing Healthcare and the Montreal Oral School for the Deaf. December 2006.

Program Student Title and Presentation Date
Ph.D., Educational Technology Stuart Macmillan “Development of Writing for Research Purposes: An Ecological Exploration of Writing Process in a Linguistically and Culturally Diverse Class.”
Jean-Marc Guillemette “An Exploratory Study of Participatory Design as an Alternative to Traditional Instructional Systems Design for Workplace Learning.”
Salvador Garcia “Using Commercial Games to Support Teaching in Higher Education.”
Ofelia Ribeiro “Becoming a Clinical Educator: An Exploration of What Clinical Educators Do and How They Prepare to Teach in a Healthcare Setting.”
M.A. Educational Technology—Thesis Option Marci Araki “SLeducating: An Exploration of the Evolution
of Educators in Second Life.” P
Sheryl Guloy A Call to Ownership: Three Volunteer Experiences Within a Religious Nongovernmental Organization (RNGO). Presented
Haleh Raissadat Effects of an Asynchronous Online Course on Safer Sex Practices of University-Age Young Adults.” Presented March 2007.
Kristina Schneider “A Qualitative Study of Five Bloggers of Five Blogs on Training and Development.”
Melanie Wilson An Investigation into the Effects of Orientation Interventions on Attrition for First-Time Distance Learners in Undergraduate Courses.
Gabriel Smith Playing Video Games in Japanese: Motivation, Language Learning, and Navigation.
David Price Case Studies of Implementing Writing Courses Online in Higher Education.
Yuan Chen Perceptions of E-books Among Students and Instructors in Higher Education.
M.A. Educational Technology—Internship Option Germell Anderson Producing Sections of a Training Manual for Flight Procedure Designers and Developing a Competency-Based Framework for Inspectors of Dangerous Goods by Air.
Adam Ashton From Space to Switzerland: Reporting on Internships at the Canada Space Agency and the United Nations Institute for Training and Research.
Niloofar Bakhshaee Developing Online Training and Performance Support Tools at Bombardier Aerospace.
Ingy Bakir Designing and Developing an Online Training Program for the Cleveland Clinic Academy.
Roman Barba Internship at DEClic.
Nathalie Benchitrit Designing and Developing
the Course, “Manager as Communicator” at Pratt & Whitney Canada.
Nicholas Birks The Pratt & Whitney PFT e-Learning Course. September 2008.
Mylene Bourrassa. CAMPUS-SPVM, un outil de formation virtuel.
Cameron Campbell Implementing an E-Learning Program at Sonomax Hearing Healthcare. Presented March 2006.
Chantal Castonguay The ADDIE Model in Practise: Creating E-learning and in-Class Training Programs From A to E (at Industrial Alliance).
Nidia Cerna de la Torre Preparing a Formative Evaluation and Instructional Design for the ABRACADABRA Website at the Centre for the Study of Learning and Performance.
Elyse Croteau Following the ADDIE Model Towards Videoconference training Solutions for Bell Canada.
Heather DeLagran Design, Human Rights Education, and the Learning Spiral.
Giancarlo DeLisi SMART Work: Designing an Evaluation System and Other Resources for a New Employee Training System.  Presented April, 2004.
Nancy Drab Establishing an Organisational Learning and Effectiveness Department at Benjamin Moore & Co., Limited.
Francois Gascon Multiple Training Initiatives in a Human Resources Environment at Bombardier Aerospace.
Maria Ginsbourg Internship with Language Instruction group at McGill University Continuing Education.
Larissa Gulka Learnability in User Experience Research and Usability Testing.
Jimmy Haddad Developing an E-learning Course for theGroup Insurance Division at Standard Life Assurance Company of Canada.
Abdelali Hammouch Designing E-Learning for Invensys University.
Graham Jack Tips and Techniques for Taking a Template Based Approach to e-Learning.
Anton Kassimov Developing a User Guide for Course Creation Software.
Jenny Kawadoi Design and Development of Microworlds EX Supporting Materials for Grades 3 and 4.
Alexandre LePierrès Starting My Professional Journey at Sma Transformation<,/td>
Donglin (Eric) Li Design and Development of Distance Education for Airport Managers in the Field of Civil Aviation (at Aviation Strategies).
Matthew MacDonald Aligning Goals: Using Web-Based Tools to Broaden a Naitonal Union’s Educational Outreach (at the Canadian Union of Postal Workers (CUPW).
Vanessa McCance AADDIE Mashed Up: From Development to Analysis When Designing e-Learn.
Beverly Mitelman Autonomous Language Learning: Approaches, Evaluation and Technology at the Canadian Forces Language School (CFLS).
Ghada Mohamed The Design and Development of a Blended Training Solution in a Corporate Environment.
Andrada Muntean Internship at Bombardier Aerospace.
John Murray Internship at Benchmark Performance.
Sherry Newman Knowledge for an Equitable World: Information and Communication Technologies in Educational Projects at the World University Service of Canada (WUSC).
Cynthia Olivier Internship at the Canada Military College.
Jennie Phillips Seven Issues to Consider When Designing Training Curricula.
Alison Piper Training Financial Institution Employees to Identify and Prevent Money Laundering and Terrorist Financing.
Tom Quily Design of a Blended Learning Course.
Michael Rutka Conducting and Reporting a Training Needs Assessment and Developing a Learning Requirements Matrix for the Canadian Commercial Corporation.
Darren Rapkowski Writing Across the Curriculum: Tools to Differentiate the Process. Presented
Anita Samuel-George Coordinating Distance Learning Workshops and Developing a Curriculum Resource Catalog for the Canadian Space Agency.
Nicholas Stratigopoulos IT Service Management Project
Developing a Training Curriculum for the Onboarding of New Employees into the Instructional and Information Technology Services (IITS) Department.
Haidee Thanda Internship at Ontario Nurse Practitioner Association.
Kathryn Urbaniak The Instructional Design of Pharmaceutical Training Within a Vendor Environment (at IC Axon).
Andre Valle Transforming Information into Knowledge: Similar Practices in Web Development and Educational Technology.
Debbie Welch The Total Learning Project at ST Microelectronoics University: A New Process for Developing Training Projects.
Stephanie Wells Educational Technology in Practice: Instructional Design Applied at AllTrain and Marianopolis College.
Lai Ling (Olivia) Yu Strengthening Infrastructure:
Selecting, Setting up and Manging a Learning Management System, and Creating a Website (at McGill University Health Centre).
Yan Zheng Online Multimedia Courseware Design and Development for the Faculty of UQAM and Instructional Design of Management Tools for IBM.

Service

Service to the University

At Concordia University

  • University Senate, since 2012.
  • Provost’s Fellow for Digital Learning, 2012-2016.
  • Academic Programs Committee, 2013-2016.
  • Educational Technology Program:
    • Program Committee, Member since 2003.
    • M.A. Admissions Committee.  Chair, 2004-2006, Member, 2007-2008.
    • Ad Hoc Committee on Incorporating Portfolios into the Educational Technology Curriculum.  Chair, 2005-2007.
    • Ad Hoc Committee on Establishing a Distance Education Program.  Member, 2005.
    • Orientation.  Chair, 2005, 2006, 2008.
    • 40th Anniversary Planning Committee. Chair,  2008-2009.
    • Technology Showcase. Chair, 2009.
  • Education Doctoral Committee. Program Director, 2011-2016.  Member, 2010-2012.
  • Education Department Policies and Procedures Ad Hoc Committee, co-Chair, 2003-2005.
  • Faculty of Arts and Science Curriculum Committee. Member,  2012-2015.  Also 2007-2009
  • Vice-Provost’s Ad-Hoc Committee on Curriculum Innovation, 2011.
  • Ad-hoc committee to evaluate student evaluations.  2010.
  • Undergraduate Catalog Editorial Board.  Member, since 2009.
  • Ad-hoc committee to develop a University 101 program.  Member, 2008-2009.
  • Ad-hoc committee to harmonize Student Evaluations of Teaching across Faculties.
  • Centre for Teaching and Learning Services. Taught Course Design Workshop (once in 2007,  twice in 2006) as well as workshops on designing course websites.

At the City University of Hong Kong

  • Organized Information Design and Development Research 2003, an outreach event to the professional community. (Held February 2003.)
  • Delivered research presentations on practical issues in technical communication. 2002-2003.
  • Delivered workshops on:
    • Designing course websites. 2003.
    • Evaluating courses, 2003.

At Bentley College

  • Business Communication Student Group. Advisor, 2000-2002.
  • Undergraduate Program in Technical Communication. Chair, 1999-2002.
  • M.S. Program in Human Factors in Information Design, Program Committee, 1999-2002.
  • English Department Colloquium Committee. Chair, 2000-2001.
  • Social Committee. Member, 1999-2000.
  • Delivered workshops on designing course websites for English department courses.  2000-2001.
  • Student Affairs Committee. Representative of the English Department, 2000-2001.
  • College Curriculum Committee. Representative of the Information Design and Corporate Communication Department, 2001-2002.
  • Sexual Orientation Action Team.  Co-designed and co-facilitated workshop on integrating GLBT issues into the classroom.  2000. 2001.
  • Ad-Hoc Committee on Establishing a Fine Arts Curriculum.  Member, 2001-2002.
  • Academic Technology Center. Taught workshops  on designing course websites, 2000-2002.
  • Breakfast at Midnight fundraiser.  Volunteer, 2000-2002.

At the University of Minnesota

  • B. S. Partnership Program in Technical Communication (a partnership coordinating a distance education program that jointly offered the B.S. in Scientific and Technical Communication degree at the University of Minnesota—Twin Cities, University of Minnesota—Crookston, Southwest State University, and the Rochester (Minnesota) University Center. Coordinator,  1998-1999.
  • Industrial Affiliates Program. Co-Chair, 1997-1999.
  • Rhetoric’s Association of Students in Scientific and Technical Communication. Advisor, 1998-1999.
  • Technology Committee. Member, 1998-1999.
  • Delivered a workshop on teaching by interactive television for instructors that participate in all Partnership Programs.  January 1999.
  • Communicator’s Forum. Keynote speaker at the annual conference, June 1999.

At Southern Polytechnic State University

Admissions Committee. Member, 1995-1996.

Service to the Profession

Society for Technical Communication:

  • Board experience: International President, 1995-96; Immediate Past President, 1996-97; First Vice-President, 1994-95; Second Vice-President , 1993-94; Assistant to the President for External Relations, 1997-1998.
  • Committee experience: Chair, Intercom Editorial Advisory Committee, 2016-2018. Organizer, Research-to-Practice Online Conference, 2011.  Frank R. Smith Competitoin for Outstanding Journal Article Committee, Chair, 2010. Body of Knowledge Committee, Team Leader, Management Body of Knowledge, 2008-2009. Manager, Conferences, 2006-2007. Co-Manager, Governance Committee, 2002.  Manager. Compensation Committee, 1999-2002. Judge, International Online Communication Competition, 2002, 2000 1999, 1998, 1997, 1995. Acting Manager, Leadership Development Committee, 1996-1997.  Manager, Theme Campaign, 1992-1993.  Nominating Committee, 1990-1992.  General Manager, 1992 STC Annual Conference.  Program Manager, 1989 Conference.  Deputy Program Manager, 1988 Conference.  Manager, Management and Professional Development Stem, 1986 Conference.  Associate Editor for Audiovisual Communication, Technical Communication, 1987-1992.  Founding Manager, Community Service committee, 1988-1990 (the work of this committee has been cited twice by the American Association of Society Executives).  Judge, International Technical Communications Competition, 1992-1994.
  • Special Interest Group (SIG) experience:  Management SIG. Manager, 2001-2002.
  • Chapter experience:  Twin Cities Chapter:  Program Chair, FutureTense Conference, 1999.  Coordinator, MegaMeeting (joint meeting of STC and several other professional organizations), 1997-1999.  Atlanta Chapter:  Program Manager, Currents conference 1993, 1990 and 1989. Manager, Nominating Committee, 1988.  Manager, Community Service Committee, 1986-1988.  Southeastern Minnesota Chapter: President, 1984-1986. Newsletter Co-editor, Southeastern Minnesota Chapter, 1982-1984.

STC Certification Commission.  Board of Directors,  2011-2013.

Institute for Performance Improvement (formerly Canadian Society for Training and Development):

  • Board experience: Board of Directors, since 2007.  Chair, Steering Committee on Certification, since 2008. Chair, Research Day, 2010 Annual Conference.  Chair, Research Day, 2009 International Federation of Training and Development Organizations /CSTD Joint Conference.
  • Committee experience: Chair, Certification Steering Committee, Since 2015 and 2008-2012, Program Committee, Spring Symposium, 2004-2006.  Research Committee, since 2005. Awards Committee, judge, 2005, 2006.
  • Quebec Chapter: Interim Vice-President of Programs and Events.  2004.

International Society for Performance Improvement:

  • Committee experience:  Track Chair, Business of HPT Track, 2005 Annual Conference.  Reviewer, 2003 and 2004 Annual Conferences.  Program Committee, 1995 and 1994 Annual Conferences.  Member, Performance Technology in the Community Committee. Performance Technology in the Community Special Interest Area, Chair, 1993 Annual Conference.  Judge, TRAINING/ISPI Performance Technology in the Community Award, 1995-1997.  Judge, New Systematic Application Competition, 1992. Co-Chair, Experimental Forums Track, 1991 Annual Conference.  Judge, Chapter of Merit Competition, 1991.  Coordinator, Poster Sessions, 1990 Annual Conference.
  • Chapter experience: Atlanta Chapter:  Senior Advisor, 1992-1993; President, 1991-1992;   President-Elect, 1990-1991; Vice-President–Programs, 1989-90.  Program Committee, 1992-95, 1988-89.  Nominating Committee, 1988-89. Minnesota Chapter: Program Committee, 1996-1998.

Academy of Human Resource Development. Member, since 2006.  Member, Technology Committee, 2007-2008.  Organizer, Town Meeting, 2008 Research Conference in the Americas.

Academy of Management.  Member, since 2010. Human Resource Division, Practice-Liaison Committee.  Co-chair, since 2010.  Organizer, Research Meets Practice 2010.

Association for Talent Development (formerly American Society for Training and Development). Awards Committee, Reviewer, 2007-2011. Research Awards Committee, 2007-2008.  Program Advisory Committee, International Conference and Exposition, 2003, 2004.

Association for Computing Machinery Special Interest Group on Documentation. Program Committee, 2007 Annual Conference.

Association for the Advancement of Computers in Education.  Program Advisory Committee, since 2009.  Program Chair, E-Learn 2007 Conference.

Association of Teachers of Technical Writing. Member.  1998-2003.

American Association of Museums. Member. 1992-2004.

Buckhead Business Association (Atlanta). Leadership Development Programs, Class of 1993.   Program Director, 1993-1994.

International Institute for Qualitative Methods.  Scholar-Member.  Since 2010.

Institute for Electrical and Electronic Engineers, Professional Communication Society.  Editor-in-Chief, IEEE Transactions for Professional Communication. 2011-2016.

International Federation of Training and Development Organizations.  Chair, Research-to-Practice Day, 2010 World Conference.

Quebec Association for Adult Learning. Board of Directors, since 2009.  Member since 2005.

STC Certification  Commission.  Since 2011.

Editorial Boards:

  • Canadian Journal of Learning and Technology. 2006-present.
  • E-learn magazine. 2009-2012.
  • Information Design Journal + Document Design. 2004-2012.
  • IEEE Transactions on Professional Communication.  2002-2009.
  • Online Learning Magazine. VNU Business Media. Editorial Advisory Board. 2000-2002.
  • Performance Improvement Quarterly. 2006-2012.
  • Technical Communication. Associate Editor, Audiovisual Communication. 1987-1991.

Service to the Community

In Montreal, Quebec

Federation CJA.  Evaluation Committee, Chair, since 2011. Governance Review Committee, Chair, 2008-2012.  Social Services Agency Relations Committee, since 2010. Family and Young Adults Planning Committee, Co-Chair.  2009-2010. Identity and Community Planning and Allocations Committee, Co-Chair, 2006-2008. Education and Culture Planning and Allocations Committee, Vice-Chair, 2005; Co-Chair. 2005-2006; Member, 2003-2005. Federation Restructuring Effort, Chair, Sub-Committee on Youth and Young Adults, 2006.  Quality Assurance Initiative, co-chair, 2004-2005.

Agence Ometz.  President, 2016-2019. Board, since 2012.

Fringe Festival. Actor, “Tacit Agreement,” June 2005.

GLBT International Theatre Festival. Juror, 2004, 2005 English Playwriting Competition. Actor, An Evening of One-Acts, 2005.  Actor, “Tacit Agreement” (November 2004).

Out for Business Conference.  Volunteer, 2006.

Yellow Door Choir.  Baritone, 2004.

In Boston, Massachusetts

Am Tikva Synagogue.  Steering Committee, 2001-2002.  Service leader, 1999-2002.

Brookline Commission for the Arts. Vice-Chair, 2001-2002. Member, 1999-2002.

Greater Boston Business Council. Member, 1999-2002.

Mollie Hirshberg Fund.  Secretary, 2001-2003. Board of Trustees, 1999-2003.

In Minneapolis, Minnesota

OutFront MinnesotaCo-Chair, The Connected Community Conference, 1997.  Advisor, Education and Training Program, 1996-1999.

Jewish Reconstructionist Federation.  Board of Directors andMidwestern Vice-President.  1996-1998. 

Minneapolis Jewish Federation.  Harry Kay Leadership Development Program, Class of 1998.  Hillel and Community Relations Panel, Chair, 1998-1999; Vice-Chair, 1997-98; Member,  1997.  Objectives and Outcomes Committee, Chair, 1998-1999.  Rimon (arts) Commission,   Vice-Chair, 1997-1999.  Young Leadership Study Series.  1996-97.  Facilitator, revision of the mission statement, 1996-1997.

In Atlanta, Georgia

Ahavath Achim Synagogue.  Leadership Development Program, 1990-91.  Usher, 1987-1992.

Atlanta Jewish Federation.  Communications Advisory Board, 1986-1989.

Atlanta Jewish Heritage Center.  Co-chair of the Reverse Garage Sale for “Creating Community” exhibit, 1992-1995.

Congregation Bet Haverim.  Ritual Chair, 1993-1995.

Friends of Fernbank Natural History Museum and Science Center.  Chairman,  1990-1991;  Second Vice-President, 1989-1990. Chair, 1989 Friends of Fernbank Seminar.

Stage Door Players.  Board of Directors, 1992-94, 1988-1990.    Secretary, Board of Directors, 1989-1990.  Advisory Board, 1990-91.  Director, “Too Tall, Too Young, in Tehran,” 1990.  Actor, 1988, 1987 One-Act Festivals.

Theatrical Outfit.  Moderator, Open Forum. 1987-1989.

Village Writer’s Group.  Chairman of the Board, 1988-1989.  Board of Directors, 1987-1989.  Manager, 1989 Conference.

Zaban Shelter for Homeless Couples.  Overnight volunteer, 1990-1994.

In Rochester, Minnesota

B’nai Israel Synagogue.  Secretary, Board of Trustees, 1980-1982.  Youth Group Director, 1981-83.

Citizen’s Advisory on Transit.  Chair, 1985; Vice-Chair, 1984; Board Member, 1982-85.

Mantorville Melodramas.  Actor:, “Up the River without a Paddle(boat).” 1982.

Off-Broadway Performing CompanyBoard of Directors, 1982-1983.  Actor:  “The Fantastiks,” 1982; “Seven Keys to Baldpate,” 1982; “ Romantic Comedy,” 1981; “No Sex Please, We’re British,” 1981; “Love, Sex, and the IRS,” 1981.

Rochester Civic TheaterBoard of Directors, 1985.  Playreading committee:  Chair, 1985;   Member, 1983-85.  Moderator, “Afterthoughts” discussion program, 1983-85.  Actor:  “Absurd Person Singular,” 1983; “Whose Life Is It Anyway?” 1983; “Unfamiliar Beds,” 1981;  “Auntie Mame,” 1980.

Toastmaster’s.  Member, 1983-1986.  Received Competent Toastmaster, 1985.

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