Workplace Training: A Valuable Asset No One Wants to Pay For

In the past few weeks, the airwaves have been filled with “a message from the Quebec government” telling us that workplace training is important.

As listeners, we’re getting the message. But how about as employers, or as employees?

Everyone loves a trained worker, but no one seems willing to pony up the resources necessary to ensure our workforce remains highly skilled.

Over the past several decades, as the rate of technological, economic and sociological change has accelerated — thereby demanding an increase in training — the amount of training provided by employers has actually dropped significantly.

Read the rest of my OpEd piece in the April 27, 2013 edition of the Montreal Gazette at: http://www.montrealgazette.com/Opinion+Workplace+training+valuable+asset+wants/8300838/story.html#ixzz2RtknWkw2

Quoted in Forbes Magazine Online

Some of my recent comments about informal learning (including one about the value of conversations around the water cooler) have found their way into Geri Stengel’s column about the outsourcing of customer service.

Read the entire article here: http://www.forbes.com/sites/geristengel/2012/12/05/outsourcing-customer-service-may-be-penny-wise-and-pound-foolish/.