Workplace Training: A Valuable Asset No One Wants to Pay For

In the past few weeks, the airwaves have been filled with “a message from the Quebec government” telling us that workplace training is important.

As listeners, we’re getting the message. But how about as employers, or as employees?

Everyone loves a trained worker, but no one seems willing to pony up the resources necessary to ensure our workforce remains highly skilled.

Over the past several decades, as the rate of technological, economic and sociological change has accelerated — thereby demanding an increase in training — the amount of training provided by employers has actually dropped significantly.

Read the rest of my OpEd piece in the April 27, 2013 edition of the Montreal Gazette at:


Quoted in Forbes Magazine Online

Some of my recent comments about informal learning (including one about the value of conversations around the water cooler) have found their way into Geri Stengel’s column about the outsourcing of customer service.

Read the entire article here:

Informal Learning Basics

Supplementing and illuminating the book, Informal Learning Basics

Museums: A Free-Choice Learning Experience

Reviews, Reflections, and Research on Learning through Museums

Malls Across America

Reviews of Malls and an Occasional Shopping Tip

Designing e-Learning

A fine site

Information Design

Models, Processes, and Techniques

The Commerce of Content

Managing People, Projects, and Business on Training and Communication Projects