Follow the link below for a copy of the slides from the presentation, Who Links the Learning Team and the People We Serve? A Preliminary Report of a CSTD Study of the Job of the Learning Consultant, which my students and I delivered September 19, 2012 to the Quebec chapter of the Canadian Society for Training and Development.
(And congratulations to my terrific students–Andre Valle, Emily Sheepy, Chantal Saylor, Hiba Sabri, Ofelia Ribeiro, and Chantal Castonguay–for their terrific work on this presentation.)
Is chatting by the water cooler or engaging in an online conversation wasting time on the company clock? Not necessarily, says Concordia’s Saul Carliner, director of the Education Doctoral Program and associate professor in the Department of Education.
Both can be valuable learning experiences — what education experts call informal learning.
How similar are technical communication and training? Although some characterize the two as nearly identical, a closer look at their occupational cultures suggests several subtle, but significant, differences exist.
My recent article, Different Approaches to Similar Challenges: An Analysis of the Occupational Cultures of the Disciplines of Technical Communication and Training, published in the second quarter 2012 issue of the IEEE Transactions on Professional Communication, explores these differences.
Here’s the abstract of the article:
Problem: Perhaps it is presumptuous of Technical Communicators to assume that, because some of their skills that might be employed in developing and delivering training materials, that those skills alone are qualifications to work in training, much less the source by which the processes of Training might be examined. Using data from one survey and one interview-based studies of the work of Technical Communication and Training groups, as well as participation on committees responsible for certification examinations for Technical Communicators and Trainers, this tutorial analyzes differences in the occupational cultures of the two fields.
Key Concepts: The work differs: Technical Communicators produce content that explains how to perform tasks; trainers produce programs that develop skills that a third party can verify. To do so, Technical Communicators follow a process that emphasizes writing and production; Trainers follow a process that emphasizes the analysis of intended goals and evaluation of whether those goals have been achieved. The guiding philosophy of Technical Communication is usability; the guiding philosophy of Training is performance. Although both disciplines are rooted in cognitive psychology, the primary intellectual roots of Technical Communication are in rhetoric and composition, while the primary intellectual roots are in education. The preferred research methods of Technical Communication are critical; the preferred research methods of Trainers are empirical qualitative and quantitative methods.
Key Lessons: As a result, Technical Communication professionals and researchers who want to work in Training should approach the field in a culturally appropriate way by (1) recognizing distinctions between a communication product and a training program, (2) recognizing distinctions in work processes, (3) recognizing distinctions in language, (4) recognizing differences in values and (5) acknowledging that an academic discipline of training exists.
Are you interested in training in technical communication? A bachelor’s degree? A master’s degree? A PhD?
Although all of these options exist for continuing your learning about technical communication, each type of education addresses a different need.
So which educational option best meets your needs? That depends—based on your goals, personal situation, finances, and how independently you want to study.
The interactive article How Should You Continue Your Learning Journey in Technical Communication? A Self-Assessment in the July/August 2012 issue of Intercom helps you to assess your needs and suggests the type of program that might meet them. In it, you answer a series of questions, calculate a score, and, in the score, learn which option might best meet your needs. Following that, this article describes the learning options available, for whom each is intended, and how they differ from one another.
To see the entire article, visit: http://intercom.stc.org/2012/08/how-should-you-continue-your-learning-journey-in-technical-communication-a-self-assessment/ (Note that a membership in the Society for Technical Communication is required to view the article.)