June 23, 2015
Concordia University professor Saul Carliner and his co-authors, Juan Carlos Sanchez-Lozano, a Latin America-based consultant, and Adnan Qayyum, an Assistant Professor at Penn State University received an Award of Distinguished Technical Communication in the Frank R. Smith Outstanding Article Competition for their article, “What measures of productivity and effectiveness do Technical Communication managers track and report?” which appeared in the Third Quarter 2014 issue of the peer-reviewed journal, Technical Communication.
The article reports the results of an empirical study that explores the various ways that technical communication managers track and report on the productivity and effectiveness of their teams to upper management. One of the significant findings of the study is that word-of-mouth—rather than return-on-investment—is the primary means that managers use to assess the productivity and effectiveness of technical communication groups.
Technical Communication is the peer-reviewed journal of the Arlington, Virginia-based Society for Technical Communication, the world’s largest professional society for technical communicators. The Frank R. Smith Award recognizes the outstanding articles published in the journal in the previous year. Carliner was previously recognized in 2012, 2002, 2001, 2000, 1995, and 1986.