Linking to My Many Sites and Broad Range of Interests
Some of my recent comments about informal learning (including one about the value of conversations around the water cooler) have found their way into Geri Stengel’s column about the outsourcing of customer service.
Read the entire article here: http://www.forbes.com/sites/geristengel/2012/12/05/outsourcing-customer-service-may-be-penny-wise-and-pound-foolish/.
Supplementing and illuminating the book, Informal Learning Basics
Reviews, Reflections, and Research on Learning through Museums
Reviews of Malls and an Occasional Shopping Tip
A fine WordPress.com site
Models, Processes, and Techniques
Managing People, Projects, and Business on Training and Communication Projects
Saul Carliner 