Research Publications

Peer-Reviewed Publications (Journal Articles, Book Chapters, Papers in Peer-Reviewed Conference Proceedings)

Davidson, A. L, & Carliner, S. (In press.) Recent research on e-books.  In Spector, J. M., Merrill, M. D., Elen, J., & Bishop, M. J. (eds.) Handbook of Research on Educational Communications and Technology.  New York: Springer Academic.

Carliner, S., Qayyum, A., & Sanchez Lozano, J. C. (In press.) What measures of productivity and effectiveness do Technical Communication managers track and report? Technical Communication.

Carliner, S. (2012.)Certification and the branding of HRD.  Human Resource Development Quarterly, 23(3).

Carliner, S. (2012.) Using business models to describe Technical Communication groups. Technical Communication, 59(3).

Carliner, S. (2012.)  Different approaches to similar challenges: An analysis of the occupational cultures of the disciplines of technical communication and training. IEEE Transactions on Professional Communication, 55(2), 160-174.

Carliner, S. (2012.) The three approaches to professionalization in Technical Communication.  Technical Communication, 59(1), 49-65.

Carliner, S., Coppola, N., Grady, H., & Hayhoe, G.  (2011.)What does the Transactions publish? What do Transactions’ readers want to read?  IEEE Transactions on Professional Communication, 54(4). 341-359.

Carliner, S. (2011.) A taxonomy of technology: A tool for preparing students for internal communications contexts of organizations. Proceedings of the IPCC 2011. Piscataway, NJ: IEEE Professional Communication Society.

Coppola, N. & Carliner, S. (2011) Is our peer-reviewed literature sustainable?  Proceedings of the IPCC 2011. Piscataway, NJ: IEEE Professional Communication Society.

Carliner, S. (2011.)  Bridging research and practice: An interim report on 5 Pilot projects.  Proceedings of the 2011 Academy of Human Resource Development Research Conference in the Americas.  St Paul, MN: Academy of Human Resource Development.

Carliner, S. (2011.)  Certification and the branding of HRD. Proceedings of the 2011 Academy of Human Resource Development Research Conference in the Americas.  St Paul, MN: Academy of Human Resource Development.

Carliner, S. & Bernard, C. (2011.)  An integrative review of literature on the perceptions of HRD. Proceedings of the 2011 Academy of Human Resource Development Research Conference in the Americas.  St Paul, MN: Academy of Human Resource Development.

Carliner, S. & Bakir, I. (2010.)  Trends in spending on training: An analysis of the 1982 through 2008 TRAINING Annual Industry Reports. Performance Improvement Quarterly,  23(3),  77–105.

Carliner, S. (2010.) The possible impacts of e-books on learning: A systemic analysis.  Proceedings of ED-MEDIA 2010, Hampton, VA: Association for the Advancement of Computers in Education.

Carliner, S.   (2010.) Developing the business case for a major e-learning courseware or  infrastructure project. Proceedings of ED-MEDIA 2010, Hampton, VA: Association for the Advancement of Computers in Education.

Carliner, S. (2010.) Two applications of learning objects: An analysis using the Unified Theory of Acceptance and Use of Technology. Proceedings of ED-MEDIA 2010, Hampton, VA: Association for the Advancement of Computers in Education.

Carliner, S. (2010.) Enterprise learning technology and the work of training and development professionals. Proceedings of the 2010 Canadian Association for the Study of Adult Education Annual Conference.

Carliner, S. (2010.) Conducting research across occupational cultures:  Lessons from the field. 2010 Proceedings of the 2010 Canadian Association for the Study of Adult Education Annual Conference.

Carliner, S.(2010.) Possible Impacts of the new popularity of e-books on higher education.  Proceedings of INTED2010.

Carliner, S. (2010.) Teaching writing in the professions online: A case study. Proceedings of INTED2010.

Osana, H. P., Carliner, S., Jabbour, G. W., & Desrosiers, C. (2010.) ’Rithmetic and readiness: Exploring the effects of meaningful professional development on three elementary mathematics teachers.  Journal of Applied Research on Learning. 3(Article 8). Viewed at http://www.ccl-cca.ca/pdfs/JARL/Jarl-Vol3Article8.pdf. Visited September 26, 2010.

Carliner, S., Legassie, R., Belding, S.,  MacDonald, H, Ribeiro,O, Johnston, L,  MacDonald, J, &Hehn, H. (2009.) How research moves into practice: A preliminary study of what training professionals read, hear, and perceive. Canadian Journal of Learning and Technology, 35(1).  Published online at http://www.cjlt.ca/index.php/cjlt/article/view/510/240. Visited October 18, 2009.

Carliner, S. (2009.) Chapter 1: Computers and technical communication in the 21^st century.  In Spilka, R. and Clark, D. (eds.) Digital literacy for technical communication:  21^st century theory and practice. Mahwah, NJ: Lawrence Erlbaum Associates, 21-50.

Carliner, S. (2009.) Chapter 11: Culture conflicts in demonstrating the value of HRD.  In Hansen, C. & Lee, Y. (eds.) The Cultural Context of Human Resource Development. New York, NY: Palgrave Macmillan, 179-198.

Carliner, S. & Driscoll, M. (2009.) Who’s creating the e-learning?  Paradigms for content creation that exclude the instructional designer. Michael Allen’s e-Learning Annual.  San Francisco, CA: Pfeiffer.

Araki, M. & Carliner, S. (2008.) What the literature says about using game worlds and social worlds in cyberspace for communicating technical and educational content. Technical Communication, 55(4), 351-260.

Carliner, S. (2008.) A holistic framework of instructional design for e-learning. In Carliner, S. & Shank, P. (eds.) The e-Learning Handbook: Past Promises, Present Challenges.  San Francisco: Pfeiffer. 307-358.

Carliner, S. (2008.) E-Learning: Today’s challenge, tomorrow’s reality. In Carliner, S. & Shank, P. (eds.) The e-Learning Handbook.  San Francisco: Pfeiffer. 513-524.

Carliner, S., Ribeiro, O., & Boyd, G. (2008.) Entry on Educational Technology. In Salkind, N. J. (ed.). Encyclopedia of Educational Psychology. Thousand Oaks, CA: Sage Publications.

Aslan, O. & Carliner, S. (2007.) Design models and their implication for interface design of children’s educational software. In Proceedings of E-Learn 2007. Chesapeake, VA: Association for the Advancement of Computers in Education.

Carliner, S. Gordon Mackenzie-style lecture. In Shank, P. (2007.) The E-Learning Idea Book. San Francisco, CA: Pfeiffer.

Barrington, J. & Carliner, S. (2007.) Using grounded theory in faculty development research: What we know now. In Proceedings of the 2007 AERA Annual Meeting. Washington, DC: America Educational Research Association.

Carliner, S. (2007.) Lessons for the design and assessment of informal learning for the workplace from the Indiana State Museum: An experiential activity. Proceeedings of the Academy of Human Resource Development International Research Conference. Academy of Human Resource Development. Bowling Green, OH.   (Published on CD.)

Driscoll, M. & Carliner, S. (2007.) Informal learning: A way to unleash new power from e-learning.  In Biech, E. (ed.) 2007 Pfeiffer annual: Training. San Francisco: Pfeiffer.  197-208.

Carliner, S. (2006.) The limitations of research in performance improvement: evidence, implications, and suggestions.  In Proceedings of the 2006 European HRD Conference.  Tilburg, NL: Tilburg University.  (Published on CD.)

Carliner, S. (2006.) Current challenges of research in information and document design. In Carliner, S., Verkens, J. P., and de Waele, C.A.E. (2006.) Information and document design: Variety on the research. Amsterdam, The Netherlands: John Benjamins. 1-24.

Carliner, S. (2005.) Commentary: Assessing the current status of electronic portfolios.  Canadian journal of learning and technology, 31(3), 121-132.

Carliner, S. (2005.) Integrating the web into education for technical communication majors: a process-oriented approach. In Day, M. and Lipson, C.  Technical communications and the world wide web. Mahwah, New Jersey: Lawrence Erlbaum Associates.  263-284.

Carliner, S.  & T. Boswood. (2004.) Genre: A useful construct for researching online communication for the workplace.  Information Design Journal. + Document Design, 14(2), 117-129.

Carliner, S. (2004.) Business models for training and performance improvement departments.  Human Resource Development Review, 3(3), 275-293.

Carliner, S. (2004.) What do we manage? A survey of the management portfolios of large technical communication departments. Technical Communication, 51(1), 45-67.

Carliner, S. (2003.) Ethics and the marketing of technology for training and performance improvement: A commentary. Performance Improvement Quarterly, 16(4), 94-106.

Carliner, S. (2003.)Characteristic-based, task-based, and results-based: the three value systems for assessing professionally produced technical communication products. Technical Communication Quarterly, 12(1), 83-100.

Carliner, S. (2002.) Introduction to the special issue of technical communication on designing electronic performance support systems.  Technical Communication, 49(4), 399-404.

Carliner, S. (2002.) Choices and challenges: design considerations for electronic performance support systems.  Technical Communication, 49(4), 411-419.

Carliner, S. (2002.) A critical look at professional organizations in technical communication. In Savage, Gerald and Teresa Kynell (editors).  Power and legitimacy in technical communication: the historical and contemporary struggle for professional status. Amityville, New York: Baywood Press.   137-186.

Carliner, S. (2001.) Administering distance courses taught in partnership with other institutions. Online journal of distance learning administration, 4(2). Published online at: http://www.westga.edu/~distance/odjla/summer42/carliner42.html. Visited October 18, 2009.

Carliner, S. (2001.) Emerging skills in technical communication: the information designer’s place in a new career path for technical communicators. Technical Communication,  48(2), 156-175.

Carliner, S. (2001.) Modeling information for three-dimensional space: lessons learned from museum exhibit design. Technical communication,  48(1), 66-81.

Carliner, S. (2000.) Physical, cognitive, and affective: a three-part framework for information design, Technical communication,  47(4), 561-576.

Carliner, S. (2000.) Taking cues from the culture: the case of network earth. Journal of Business and Technical Communication, 14(2), 83-100.

Carliner, S. (1999.) My year of retooling from practicing professional to tenure-track professor.Proceedings of the International Professional Communication Conference.  IEEE Professional Communication Society.  New Orleans, LA.  September 9, 1999.281-288.

Carliner, S. (1999.) Towards a more international union: the experience of establishing professional organizations for technical communicators in Europe and the Middle East. Proceedings of the International Professional Communication Conference.  IEEE Professional Communication Society.  New Orleans, LA.  September 9, 1999. 159-164.

Carliner, S. (1999.) Using qualitative research techniques to learn the cultural language. Proceedings of the International Professional Communication Conference.  IEEE Professional Communication Society.  New Orleans, LA.  September 8, 1999.21-28.

Carliner, S. (1999.) Knowledge management, intellectual capital, and technical communication. Proceedings of the International Professional Communication Conference.  IEEE Professional Communication Society.  New Orleans, LA.  September 8, 1999. 85-92.

Carliner, S. (1998.) Business objectives:  A key tool for demonstrating the value of technical communication products. Technical Communication, 45(3), 380-384.

Carliner, S. (1998.)  How designers make decisions:  a descriptive model of instructional design for informal learning in museums.  Performance Improvement Quarterly, 11(2), 72-92.

Carliner, S. (1997) Demonstrating the effectiveness and value of technical communication products and services: a four-level process.  Technical Communication,  44(3), 252-265.

Carliner, S. (1997.) The inspirational power of museums. Kappa Delta Pi Record,  33(4), 150-152.

Carliner, S. (1996.)  Evolution-revolution:  toward a strategic view of technical communication.  Technical Communication,  43(3), 266-276.

Carliner, S. (1995.)  Finding a common ground:  what STC is and should be doing to advance education in information design and development. Technical Communication,  42(4).

Bell, P, Bradley, C. & Carliner, S.(1994). Documentation entry. In Encyclopedia of software engineering.  Englewood Cliffs, NJ:  John Wiley & Sons.

Carliner, S. (1992.)  What you should get from a professionally oriented master’s degree program in technical communication.  Technical communication. 39(2).

Carliner, S. (1990). 25 suggestions for the trainer-turned-CBT author.  In R. Franzrep (ed). 1990  training and development yearbook.  New York:  Prentice-Hall.**

Carliner, S. (1987).  Audiovisual words:  The scriptwriter’s tools.  Technical Communication,  34(2).

Carliner, S. (1987). Lists: The ultimate organizer for engineering writers.  IEEE transactions on professional communication,  30(4).

Carliner, S. (1985).  Help on a shelf:  Developing a customer service manual.  Technical Communication,  32(2).

 

Books and Monographs

Carliner, S. (2012.) Informal Learning Basics. Alexandria, VA. ASTD Press.

Carliner, S. & Shank, P. (2008.) The e-Learning Handbook: Past Promises, Present Challenges. San Francisco: Pfeiffer.

Carliner, S., Ally, M, Zhao, N., Bairstow, L., Khoury, S., and Johnston, L. (2006.) A Review of the State of the Field of Workplace Learning: What We Know and What We Need to Know about Competencies, Diversity, e-Learning, and Human Performance Improvement.  Toronto: Canadian Society for Training and Development.

Carliner, S. (ed.) (2006.) Proceedings of the 2006 American Society for Training and Development (ASTD) Research-to-Practice Conference-within-a-Conference.  Alexandria: ASTD Press.

Carliner, S., Verkens, J. P., & de Waele, C.A.E. (2006.) Information and Document Design: Variety on the Research. Amsterdam: John Benjamins.

Carliner, S. & Sugrue, B. (eds.) (2005.) Proceedings of the 2005 American Society for Training and Development (ASTD) Research-to-Practice Conference-within-a-Conference.  Alexandria: ASTD Press.

Driscoll, M. &  Carliner, S. (2005.) Advanced Web-Based Training: Adapting Real World Strategies in Your Online LearningSan Francisco: Pfeiffer.

Carliner, S. (2004.) An Overview of Online Learning (2^nd edition). Amherst: HRD Press.  (First edition published 1999.)

Carliner, S. (2003.) Training Design Basics. Alexandria: American Society for Training and Development Press.

Carliner, S. (2002.) Designing e-Learning. Alexandria: American Society for Training and Development Press.

Barnum, C. M. & Carliner, S. (eds.) (1993.) Techniques for Technical Communicators. New York: Macmillan. 

Carliner, S. (1985).  Video writer. IBM Technical Report.Rochester, MN: IBM Corporation.

Carliner, S. (1984).  Problem Determination:  Helping Customers Help Themselves.  IBM technical report 07.793. Rochester, MN: IBM Corporation.